User Privacy Policy

Welcome to our Privacy Policy. This page explains how Sunrise collects, uses, and protects information when users interact with our website and services. It describes the types of data we handle, including personal, technical, and transactional information, and the purposes for which we process those data. Our commitment to privacy guides how we secure information, manage cookies and tracking technologies, and honor user rights. Please review the sections below to understand how we operate, how long we retain data, and how to contact us with requests or concerns about your personal information.

Types of Data We Collect

Personal Data

Personal data includes names, email addresses, date of birth, postal addresses, phone numbers, and identity documents submitted for verification. This information is required to create accounts, verify age, and comply with regulatory obligations.

Technical Data

Technical data covers IP addresses, device identifiers, browser and operating system information, and session logs. These elements help us maintain security, diagnose issues, and optimize site performance across devices.

Transactional Data

Transactional data comprises deposit and withdrawal records, payment method details, transaction timestamps, and game activity. We process these records to complete financial operations, detect irregularities, and maintain accurate account histories.

How Information Is Used

Collected information supports account management, payment processing, and compliance with legal and regulatory requirements. It also enables security monitoring, fraud prevention, and responsible gaming measures. When necessary, data are used to respond to support requests and to fulfill contractual obligations between users and us.

Data Protection and Security Practices

Advanced technical and organizational measures are applied to safeguard personal data. Encryption, access controls, and secure storage protocols are used to protect information in transit and at rest. Regular security assessments and internal policies help limit access to authorized personnel only.

Data Retention

Retention periods are based on legal requirements and business needs. We retain account and transactional data for as long as necessary to comply with applicable laws and to resolve disputes, after which information is securely deleted or anonymized.

Cookies and Tracking Technologies

Cookies and similar technologies are used to enable essential site functions, remember preferences, and analyze usage patterns. First- and third-party cookies support security, performance analytics, and, where applicable, tailored functionality. Users can manage cookie settings through their browser, noting that disabling certain cookies may affect site functionality.

Your Rights Regarding Your Data

Users may exercise rights to access, correct, or request deletion of their personal data. Requests should be submitted through our support channels. We will verify identities before processing sensitive requests and respond within a reasonable timeframe. Where deletion is requested, we will retain minimal information if required for legal compliance or fraud prevention.

Data Sharing and Third Parties

We share data with service providers, payment processors, and verification partners to perform contractually required functions. Third parties are bound by confidentiality and security obligations. Data may also be disclosed to authorities when legally required or to protect our rights and the safety of users.

Updates to This Privacy Policy

Policy updates are posted on our site with the effective date. Material changes will be communicated through available channels. Continued use of our services after updates constitutes acceptance of the revised policy, unless otherwise required by applicable law.