Terms, Conditions, and Rules
Welcome to Sunrise. This page explains the terms and conditions that govern use of our platform and sets out the legal relationship between our company and each user. By accessing or registering an account, users agree to comply with the requirements, restrictions, and procedures described here. Responsibilities for account accuracy and security belong to the account holder, while our obligations include delivering services in accordance with applicable law and these terms. Any questions about interpretation or application of these terms may be directed to our support team for clarification.
Account Responsibilities
Registration and Verification
Registration requires accurate personal information and completion of any identity checks we deem necessary. Accounts may be subject to verification before withdrawals or at any time for compliance with anti-money laundering and age‑verification obligations. Failure to provide requested documents within the specified timeframe may result in temporary suspension or closure of the account.
Account Security
Users are responsible for maintaining the confidentiality of login credentials and for all activity that occurs under their account. Prompt notification to us is required if unauthorized use or other security breaches are suspected. We may suspend access while investigations are carried out.
Eligibility Requirements
Access to our services is limited to individuals who meet the minimum legal age in their jurisdiction and are not located in restricted territories. By using the platform, the user represents and warrants that participation is lawful where they reside and that no local regulation prevents account creation. One account per person is permitted unless otherwise approved by us.
Acceptable Use of the Service
Use of the platform must comply with these terms and all applicable laws. Prohibited conduct includes attempted fraud, collusion, use of bots or automated tools, misrepresentation of identity, and any action that undermines the integrity of games or systems. We reserve the right to investigate suspicious activity and to take appropriate remedial measures, including account restrictions and forfeiture of balances where abuse is confirmed.
Bonus and Promotion Rules
Promotional offers are governed by specific terms and conditions which supplement these general rules. Eligibility, wagering requirements, game restrictions, and expiry periods for bonuses are set out in the relevant promotion documentation. Misuse of bonuses or breach of promotion rules may lead to cancellation of bonus funds and associated winnings.
Deposits and Withdrawals
Accepted payment methods, minimum and maximum limits, and processing times are disclosed in the cashier area and may vary by method and jurisdiction. Withdrawals are subject to verification checks and any applicable limits or holds we apply for compliance reasons. Fees may apply as described in the payment information; users must ensure funds originate from permitted sources.
Dispute Handling
Disputes should be reported to our support team with relevant details and documentation. We will investigate and aim to resolve issues promptly and fairly. Where a resolution cannot be reached, consumers may have recourse to independent dispute resolution or regulatory bodies where applicable, subject to any jurisdictional limitations described in these terms.
Updates to the Terms
These terms may be updated periodically to reflect legal, regulatory, or operational changes. Notice of material changes will be provided via the site or by other reasonable means. Continued use of the service after publication of updated terms constitutes acceptance; users should review the terms regularly to remain informed of their rights and obligations.